Career Opportunities at Educatius

About Educatius Group
Educatius Group’s academic programs help international students from around the world to achieve their dreams to study abroad — mainly in the USA but in other countries too. Over many years, our high-quality academic programs have combined the best of American public and private high schools and universities with a supportive living environment. Whether a student is searching for a top academic preparatory school, or for a semester experience attending a California high school and living with a host family, or for the chance to earn a scholarship at a competitive university — Educatius has the range of programs to match!

 


REGIONAL MANAGER – HOST FAMILY DIVISION (Canada)

Location Remote Post Date February 6th, 2018
Comments Essential duties and responsibilities include the following. Other duties may be assigned.  Job Type Part-time

Position Purpose

Reporting to the VP of Partnerships and Business Development, the Regional Manager (RM) will play a critical role in building and expanding Educatius’ presence in Canada, and in ensuring the overall success of the homestay program in their community. The RM will manage the process of student placement in host families and schools while providing excellent customer service to students, parents and school personnel. The RM will provide tutoring and support services for international students and create positive working relationships with schools and host families. This part time independent contractor role will be 10-15 hours per week during the spring and 20-30 hours per week during the summer.

Essential Functions

  • Develop a local network of host families through a variety of marketing efforts to meet company goals
  • Select suitable host families for all new students, while ensuring that host availability, matching criteria, and student preferences are observed
  • Screen host family applications and personally interview prospective families to assure the Educatius standard of quality is met.
  • Provide weekly individual English and academic tutoring and support for each student via scheduled meetings
  • Provide support as needed to recruited host families within the assigned region
  • Continually develop relationships with both new and existing hosts in the region
  • Collaborate with school staff, host families and students in working through issues regarding homestay problems and cultural differences and respond to crisis situations in a prompt and caring manner
  • Provide necessary documentation for support cases during course of program
  • Act as an advocate and oversee custodial responsibilities for students
  • Work directly with schools, parents and agencies to problem solve school-related and academic concerns
  • Provide excellent customer service to students, parents, and partner agents
  • Ensure timely placement of all students within the assigned region
  • Communicate in a professional and timely manner with partner agents
  • Align with company values and adhere to policies and procedures
  • Other tasks as assigned by management team

Work Environment

The position is remote and Manager will be working from a home office with company computer and telephone provided. Hours will vary with the academic calendar. The RM will be required to telecommute and there is approximately 25% travel to schools and host family homes in their region.

Qualifications

  • Bachelor’s degree preferred or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service skills.
  • Ability to communicate in a professional, courteous and timely manner.
  • Demonstrated ability to work well both independently and in a team and maintain relationships with others
  • Excellent people and problem-solving skills including conflict resolution
  • Excellent computer skills, specifically with MS Office, and Google programs.
  • Working knowledge of general office procedures
  • Working knowledge of spreadsheet, Word and database software products
  • Demonstrated ability to establish and maintain relationships with the local community
  • Knowledge of homestay policies and procedures
  • An equivalent combination of training and experience may be considered
  • Ability to successfully obtain a police clearance
  • Fluency in another language (especially Mandarin) is a strong asset.
Educatius Offers
  • This position is an independent contractor.
  • The ability to telecommute from home.
  • We supply the home office equipment (computer, cell phone and a printer), computer applications and software used for day-to-day work operations.
  • When applying, please ensure that you outline how your training and experience specifically relate to the job requirements.
  • Submitted resumes should be saved in .doc, .docx or .pdf format with your name in the filename, (for example: Joe_Smith.doc).
Please note: Applicants will only be contacted if they are selected to proceed further in the process.
Educatius is committed to the principles of employment equity.
TO APPLY
Attach your resume and submit to: HR@educatius.org

 

 

 

STUDENT EXPERIENCE ADVISOR- Portuguese speaker

Location Boston
Post Date February  6th, 2019
Comments Essential duties and responsibilities include the following. Other duties may be assigned.  Job Type Full-Time

Position Purpose

The Student Experience Advisor (SEA) is responsible for maximizing students’ satisfaction from participating in Educatius academic programs. The advisor assists the Student Placement Team with resolving escalated student support issues, is an advocate for the student and ensures appropriate communication with stakeholders for all issues and resolution. This position reports to the Student Experience Manager and is based in Boston, MA.

Essential Functions

  • Resolve student related issues quickly and effectively.
  • Conduct check ins and positive outreach to non-support case students
  • Track yearly re-enrollment data and recommend initiatives to improve return rate.
  • Coordinate entire team, overseas agents, host parents, local support staff, schools and students to reach collaborate and acceptable resolution of issues.
  • Advocate for student as necessary, making sure that the student is listened to and that the student’s interest is served when resolving support issues.
  • Make sure that the agent representing the student is properly informed of student support issues. The SEA must also communicate sensitive issues to agents and get their support and involvement in resolving student support issues.
  • Draft letters, plans and documents that are agreed on for resolving a student support issue.
  • Coordinate dismissals and facilitates refunds for students returning early.
  • The SEA must be able to determine and differentiate fact from emotion based issues.
  • Gather facts, listen to both sides in any issue.
  • Listen and talk directly to students when needed.

Additional Responsibilities

  • The SEA proactively works with preventing student support issues through training, orientations and other activities.
  • Support host family division with student placement related tasks.
  • Drive excellent student experience throughout customer journey.
  • Engage with students through well-planned activities.
  • Increase re-enrollment rate of diploma-track students.
  • Motivate word-of-mouth referrals

Environmental Job Requirements and Working Conditions

  • Conflict resolution and experience needed.
  • All prospective employees must pass a background check.
  • Most work tasks are performed indoors.
  • Temperature is moderate and controlled by building environmental systems.
  • Must be able to sit/stand for up to 8 hours per day.

Qualifications

  • Minimum of a Bachelor’s Degree.
  • Native or fluent Portuguese speaker
  • Must have international experience from work or studies.
  • At least 2-4 years of overall experience in the education field, preferably in international education.
  • Excellent track record in problem resolution.
  • Excellent interpersonal, organizational, analytical, written and oral communication skills.
  • Significant skills in Microsoft Office Suite.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • Personal qualities of integrity and credibility.
  • Relevant direct sales and customer servicing experience in education or related field an added plus.
   
Please note: Applicants will only be contacted if they are selected to proceed further in the process.
Educatius is committed to the principles of employment equity.
TO APPLY
Attach your resume and submit to: HR@educatius.org


 

Contact Us

Fill out the form and we'll get back to you:

Close
Thank you for your interest! By sending this form, we will either send you the requested information or contact you. Your personal data will be stored in confidentiality and we will not disclose your information to third parties. By appearing on our mailing lists, you may receive updates, news and special offers, as well as invitations. Please select below if you agree with our terms and conditions.

Some of the required inputs on this form are incomplete. Please check and try again!