Career Opportunities at Educatius

About Educatius Group
Educatius Group's academic programs help international students from around the world to achieve their dreams to study abroad - mainly in the USA but in other countries too. Over many years, our high-quality academic programs have combined the best of American public and private high schools, universities and language schools with a supportive living environment. Whether a student is searching for a top academic preparatory boarding school, or for a semester experience attending a California high school and living with a host family, or for the chance to earn a scholarship at a competitive university - Educatius has the range of programs to match! Contact us today and send a copy of your resume to HR@educatius.org to see if you are a fit for one of our many exciting opportunities.

 


STUDENT EXPERIENCE ADVISOR -  BOSTON OFFICE

Location  Boston, MA Post Date  March 16th, 2018
 Comments  Essential duties and responsibilities include the following. Other duties may be assigned.
 

Position Purpose
The Student Experience Advisor (SEA) is responsible for maximizing students’ satisfaction from participating in Educatius academic programs. The advisor assists the Host Family Division with resolving escalated student support issues, is an advocate for the student and ensures appropriate communication with stakeholders for all issues and resolution. This position reports to both the Student Experience Manager as well as the Vice President of Sales and Client Services and is based in Boston, MA.

Essential Functions
  • Plan customer experience roadmap with milestone activities.
  • Collaborate with other team members to implement ‘first 30 days’, ‘last 30 days’ activities, regular group activities and college prep sessions.
  • Leverage feedback from overseas partners, students, and parents to implement new services or service improvements.
  • Track yearly re-enrollment data and recommend initiatives to improve return rate.
  • Resolve student related issues quickly and effectively.
  • Coordinate entire team, overseas agents, host parents, local support staff, schools and students to reach collaborate and acceptable resolution of issues.
  • Advocate for student as necessary, making sure that the student is listened to and that the student’s interest is served when resolving support issues.
  • Make sure that the agent representing the student is properly informed of student support issues. The SEA must also communicate sensitive issues to agents and get their support and involvement in resolving student support issues.
  • Draft letters, plans and documents that are agreed on for resolving a student support issue.
  • Coordinate dismissals and facilitates refunds for students returning early.
  • The SEA must be able to determine and differentiate fact from emotion based issues.
  • Gathering facts, listening to both sides in any issue.
  • Listening and talking directly to students when needed.
  • Manage communication with prospective students channeled through our website, referrals and direct response to ads.
  • Ensure efficient channeling of leads to the Admissions Team for program advising and application processing.
  • Process student representative agreement for direct sales.
  • Track and monitor conversion rates of leads to enrollment.
Additional Responsibilities
  • The SEA proactively works with preventing student support issues through training, orientations and other activities.
  • Support host family division with student placement related tasks.
  • Drive excellent student experience throughout customer journey.
  • Engage with students through well-planned activities.
  • Increase re-enrollment rate of diploma-track students.
  • Motivate word-of-mouth referrals.
Environmental Job Requirements and Working Conditions
  • Conflict resolution and experience needed.
  • All prospective employees must pass a background check.
  • Most work tasks are performed indoors.
  • Temperature is moderate and controlled by building environmental systems.
  • Must be able to sit/stand for up to 8 hours per day.
Qualifications
  • Minimum of a Bachelor’s Degree.
  • Must have international experience from work or studies.
  • At least 2-4 years of overall experience in the education field, preferably in international education.
  • Excellent track record in problem resolution.
  • Excellent interpersonal, organizational, analytical, written and oral communication skills.
  • Significant skills in Microsoft Office Suite.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • Additional language fluency is a plus.
  • Personal qualities of integrity and credibility.
  • Relevant direct sales and customer servicing experience in education or related field an added plus.

EOE//M/F/D/V

TO APPLY
Attach your resume and submit to: HR@educatius.org


 


MARKETING INTERN – BOSTON OFFICE

Location  Boston, MA Post Date  March 16th, 2018
 Comments  Essential duties and responsibilities include the following. Other duties may be assigned.
 

Position Purpose
The Marketing Intern is a part time temporary marketing role from May through July. The intern is responsible for providing marketing, creative and administrative support to the VP of Marketing and other members of the of the Marketing and Sales teams. The main task for the intern is to help support the marketing team with the annual brochures. This position reports to the VP of Marketing and is based in Boston, MA.

Essential Functions
  • Assist the marketing team with our annual international brochure production.
  • Collaborate with marketing team, sales department, and leadership team on marketing strategy and projects.
Additional Responsibilities
  • Other duties as assigned.
Environmental Job Requirements and Working Conditions
  • All prospective employees must pass a background check.
  • Most work tasks are performed indoors.
  • Temperature is moderate and controlled by building environmental systems.
  • Must be able to sit/stand for up to 8 hours per day.
Qualifications
  • Experience with proofreading and copy editing.
  • Proficiency in Microsoft Word and if possible InDesign.
  • Must have great attention to detail and be able to multi-task in a dynamic environment.
  • Strong written and verbal communication skills.
  • Self-motivated and ability to work with limited supervision.
  • Must be able to work both independently and collaboratively within a team.
  • Additional language fluency is a plus.

EOE//M/F/D/V

TO APPLY
Attach your resume and submit to: HR@educatius.org

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