Career Opportunities at Educatius

About Educatius Group
Educatius Group's academic programs help international students from around the world to achieve their dreams to study abroad - mainly in the USA but in other countries too. Over many years, our high-quality academic programs have combined the best of American public and private high schools, universities and language schools with a supportive living environment. Whether a student is searching for a top academic preparatory boarding school, or for a semester experience attending a California high school and living with a host family, or for the chance to earn a scholarship at a competitive university - Educatius has the range of programs to match! Contact us today and send a copy of your resume to HR@educatius.org to see if you are a fit for one of our many exciting opportunities.




REGIONAL MANAGER - HOST FAMILY DIVISION (CANADA) - REMOTE
 (Recruiting for Three Positions - Guelph, ON; Port Alberni, BC; Hawkesbury/Vankleek Hill, ON)

Location  Canada (Remote) Post Date  October 5th, 2017
 Comments  Essential duties and responsibilities include the following. Other duties may be assigned.
 
POSITION PURPOSE
Reporting to the VP of Partnerships and Business Development, the Regional Manager (RM) will play a critical role in building and expanding Educatius’ presence in Canada, and in ensuring the overall success of the homestay program in their community. The RM will manage the process of student placement in host families and schools while providing excellent customer service to students, parents and school personnel. The RM will provide tutoring and support services for international students and create positive working relationships with schools and host families.

Essential Functions
  • Develop a local network of host families through a variety of marketing efforts to meet company goals.
  • Select suitable host families for all new students, while ensuring that host availability, matching criteria, and student preferences are observed.
  • Screen host family applications and personally interview prospective families to assure the Educatius standard of quality is met.
  • Provide weekly individual English and academic tutoring and support for each student via scheduled meetings.
  • Provide support as needed to recruited host families within the assigned region.
  • Continually develop relationships with both new and existing hosts in the region.
  • Collaborate with school staff, host families and students in working through issues regarding homestay problems and cultural differences and respond to crisis situations in a prompt and caring manner.
  • Provide necessary documentation for support cases during course of program.
  • Act as an advocate and oversee custodial responsibilities for students.
  • Work directly with schools, parents and agencies to problem solve school-related and academic concerns.
  • Provide excellent customer service to students, parents, and partner agents.
  • Ensure timely placement of all students within the assigned region.
  • Communicate in a professional and timely manner with partner agents.
  • Align with company values and adhere to policies and procedures.
  • Other tasks as assigned by management team.

Work Environment
  • The position is remote and the Manager will be working from a home office with company computer and telephone provided. Hours will vary with the academic calendar. The RM will be required to telecommute and there is approximately 25% travel to schools and host family homes in their region.
Qualifications
  • Bachelor’s degree preferred or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service skills.
  • Ability to communicate in a professional, courteous and timely manner.
    Demonstrated ability to work well both independently and in a team and maintain relationships with others.
  • Excellent people and problem-solving skills including conflict resolution.
  • Excellent computer skills, specifically with MS Office, and Google programs.
    Working knowledge of general office procedures.
  • Working knowledge of spreadsheet, Word and database software products.
  • Demonstrated ability to establish and maintain relationships with the local community.
  • Knowledge of homestay policies and procedures.
  • An equivalent combination of training and experience may be considered.
  • Ability to successfully obtain a police clearance.
  • Fluency in another language (especially Mandarin) is a strong asset. 
  • In addition, all Relationship Managers must have: readily accessible and cost-effective transportation appropriate for these responsibilities.

Educatius Offers:

  • The ability to telecommute from home.
  • We supply the home office equipment (computer, cell phone and a printer), computer applications and software used for day-to-day work operations.

EOE//M/F/D/V

TO APPLY
Attach your resume, on or offline and submit to: HR@educatius.org



REGIONAL MANAGER - HOST FAMILY DIVISION - REMOTE
 (Grand Rapids, MI)

Location  Michigan (Remote) Post Date  October 4th, 2017
 Comments  Essential duties and responsibilities include the following. Other duties may be assigned.
 
POSITION PURPOSE
Manage necessary items for student placement and support services for international student educational program while providing excellent customer service to students, host families, schools and partner agents. This position reports to the Regional Director and individuals must be able to work remotely

Essential Functions
  • Recruit, train and manage contract personnel tasks/projects.
  • Ensure timely placement of all students within the assigned region.
  • Facilitate recruitment of adequate number of host families to satisfy company projections.
  • Screen host family applications to assure the Educatius standard of quality is met.
  • Provide support for contract personnel, students, and recruited host families within the assigned region.
  • Provide necessary documentation for support cases during course of program.
  • Communicate in a professional and timely manner with partner agents.
  • Other tasks as assigned by management team.
Work Environment
  • The position is remote and Manager will be working from a home office with company computer and telephone provided.
Qualifications
  • Bachelor’s degree preferred or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to communicate in a professional, courteous and timely manner.
  • Ability to work well independently and in a team environment.
  • Ability to manage contract personnel remotely to fulfill placement and support needs.
  • Excellent people skills.
  • Excellent problem solving skills.
  • Excellent computer skills.

How to Apply
If the opportunity to make a significant contribution to a well-known and growing organization is of interest to you, please email your resume and a cover letter stating your salary expectations to HR@educatius.org

When applying, please ensure that you outline how your training and experience specifically relate to the job requirements.
Submitted resumes should be saved in .doc, .docx or .pdf format with your name in the filename, (for example: Joe_Smith.doc).
Please note: Applicants will only be contacted if they are selected to proceed further in the process.
Educatius is committed to the principles of employment equity.

EOE//M/F/D/V

TO APPLY
Attach your resume, on or offline and submit to: HR@educatius.org



REGIONAL MANAGER - HOST FAMILY DIVISION - REMOTE
 (Oakland County, MI)

Location  Michigan (Remote) Post Date  October 4th, 2017
 Comments  Essential duties and responsibilities include the following. Other duties may be assigned.
 
POSITION PURPOSE
Manage necessary items for student placement and support services for international student educational program while providing excellent customer service to students, host families, schools and partner agents. This position reports to the Regional Director and individuals must be able to work remotely

Essential Functions
  • Recruit, train and manage contract personnel tasks/projects.
  • Ensure timely placement of all students within the assigned region.
  • Facilitate recruitment of adequate number of host families to satisfy company projections.
  • Screen host family applications to assure the Educatius standard of quality is met.
  • Provide support for contract personnel, students, and recruited host families within the assigned region.
  • Provide necessary documentation for support cases during course of program.
  • Communicate in a professional and timely manner with partner agents.
  • Other tasks as assigned by management team.
Work Environment
  • The position is remote and Manager will be working from a home office with company computer and telephone provided.
Qualifications
  • Bachelor’s degree preferred or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to communicate in a professional, courteous and timely manner.
  • Ability to work well independently and in a team environment.
  • Ability to manage contract personnel remotely to fulfill placement and support needs.
  • Excellent people skills.
  • Excellent problem solving skills.
  • Excellent computer skills.
EOE//M/F/D/V

TO APPLY
Attach your resume, on or offline and submit to: HR@educatius.org



OPERATIONS ASSOCIATE - BOSTON OFFICE
(Recruiting for Two Positions)

Location  Boston, MA Post Date  October 4th, 2017
 Comments  Essential duties and responsibilities include the following. Other duties may be assigned.
 
POSITION PURPOSE
The Operations Associate makes sure that we put our students in the best possible host families and that they are supported by great international coordinators. This position reports to the Director of Quality and is based in Boston, MA. This is an entry-level position.

Essential Functions
  • Service internal customers, including students and families.
  • Review and approve host family applications.
  • Partner with host family division in assuring the quality level of host family applications.
  • Ensure all documents are completed.
  • Call references for host families.
  • Process criminal background checks for all host families and International Coordinators (IC’s).
  • Review and approve IC applications.
  • Set up and manage online training and material for in-person training.
  • Create new training materials.
  • Prepare student pre-departure orientation tracking and documentation.
  • Manage CSIET audit preparation and processing.
  • Support implementation of ISO 9001 quality standard.
  • Assists with other administrative tasks as needed.
Additional Responsibilities
  • Support other divisions as needed.
Environmental Job Requirements and Working Conditions
  • All prospective employees must pass a background check.
  • Most work tasks are performed indoors.
  • Temperature is moderate and controlled by building environmental systems.
  • Must be able to sit/stand for up to eight hours per day.
Qualifications
  • Minimum of a Bachelor’s Degree.
  • Must have international experience from work or studies.
  • At least 1-3 years of overall professional experience, preferably in international education.
  • Excellent interpersonal, organizational, analytical, written and oral communication skills.
  • Significant skills in Microsoft Office Suite.
  • Basic skills in development of IT systems as user.
  • Personal qualities of maturity, integrity and credibility.
EOE//M/F/D/V

TO APPLY
Attach your resume, on or offline and submit to: HR@educatius.org



PROGRAM ADVISOR - BOSTON OFFICE

Location  Boston, MA Post Date  October 3rd, 2017
 Comments  Essential duties and responsibilities include the following. Other duties may be assigned.
 
POSITION PURPOSE
Enroll international students in schools based on student and school parameters while providing excellent customer service to clients, students and school administration. Assess program needs, recommend new policies and procedures, and inform guidelines and requirements. Advocate for the interests of international students and guide the school(s) application process. Meet and exceed client expectation by providing excellent customer service. This position reports to the Director of Admissions and is based in Boston, MA.

Essential Functions
  • Monitor all processes to ensure acceptances, updates, information flow, I 20’s are delivered within the time frame of Educatius requirements.
  • Process applications for acceptance to schools efficiently and within policy guidelines.
  • Request invoices and send to overseas partners.
  • Initiate the I-20 process until it has been completed and send to overseas partners.
  • Monitor the admissions process in Zapp.
  • Communicate with overseas partners regarding student acceptance.
  • To screen all incoming applications for the High school programs Educatius offers.
  • Follow the procedures developed in Zapp for the admissions process.
  • Communicate acceptances and denials to overseas partners.
  • To escalate cases as needed to management team.
  • Gather all necessary information regarding the schools’ admission process and length of school year.
  • Assist stakeholders in gathering documents complying with government regulations concerning status, immigration, visas, passports, permissions, and related matters including schools’ registration, course selection payment problems and any conflict with regulation.
  • Inform Manager/Director about regulatory changes, regular reports and critical updates during the application process.
  • Monitor capacity vs. actual bookings.
  • To work proactively with overseas partners to help them stay on top of the application process to complete applications and to submit payments on time to Educatius.
  • Collect needed information from partner schools used in company marketing materials.
  • Schedule and monitor interviews between students and our partner schools.
  • On a yearly basis, rotate visits to our partner schools to strengthen the partnership and working relationship.
  • Provide technical support for the Educatius Sales Support team and to Educatius overseas partners.
  • To handle and support all direct leads for all High School Programs and convert leads into full bookings.
Additional Responsibilities
  • Other duties and responsibilities as assigned my management team.
Work Environment
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.
Qualifications
  • Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Must be able to analyze information in order to make appropriate decisions.
  • Must work well independently and in a team environment.
  • Excellent problem solving skills required.
  • Excellent attention to detail is needed.
  • Must be able to prioritize and manage multiple projects.
  • Excellent written and oral English communication skills needed.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Excellent computer skills needed, including but not limited to MS Office.
  • Additional language fluency is a plus.
  • Personal qualities of integrity and credibility.
EOE//M/F/D/V

TO APPLY
Attach your resume, on or offline and submit to: HR@educatius.org



STUDENT EXPERIENCE ADVISOR - BOSTON OFFICE

Location  Boston, MA Post Date  September 29th, 2017
 Comments  Essential duties and responsibilities include the following. Other duties may be assigned.
 
POSITION PURPOSE
The Student Experience Advisor (SEA) is responsible for maximizing students’ satisfaction from participating in Educatius academic programs. The advisor assists the Host Family Division with resolving escalated student support issues, is an advocate for the student and ensures appropriate communication with stakeholders for all issues and resolution. This position reports to both the Student Experience Manager as well as the Vice President of Sales and Client Services and is based in Boston, MA.

Essential Functions
  • Plan customer experience road map with milestone activities.
  • Collaborate with other team members to implement ‘first 30 days’, ‘last 30 days’ activities, regular group activities and college prep sessions.
  • Leverage feedback from overseas partners, students, and parents to implement new services or service improvements.
  • Track yearly re-enrollment data and recommend initiatives to improve return rate.
  • Resolve student related issues quickly and effectively.
  • Coordinate entire team, overseas agents, host parents, local support staff, schools and students to reach collaborate and acceptable resolution of issues.
  • Advocate for student as necessary, making sure that the student is listened to and that the student’s interest is served when resolving support issues.
  • Make sure that the agent representing the student is properly informed of student support issues. The SEA must also communicate sensitive issues to agents and get their support and involvement in resolving student support issues.
  • Draft letters, plans and documents that are agreed on for resolving a student support issue.
  • Coordinate dismissals and facilitates refunds for students returning early.
  • The SEA must be able to determine and differentiate fact from emotion based issues.
  • Gathering facts, listening to both sides in any issue.
  • Listening and talking directly to students when needed.
  • Manage communication with prospective students channeled through our website, referrals and direct response to ads.
  • Ensure efficient channeling of leads to the Admissions Team for program advising and application processing.
  • Process student representative agreement for direct sales.
  • Track and monitor conversion rates of leads to enrollment.
Additional Responsibilities
  • The SEA proactively works with preventing student support issues through training, orientations and other activities.
  • Support host family division with student placement related tasks.
  • Drive excellent student experience throughout customer journey.
  • Engage with students through well-planned activities.
  • Increase re-enrollment rate of diploma-track students.
  • Motivate word-of-mouth referrals.
Environmental Job Requirements and Working Conditions
  • Conflict resolution and experience needed.
  • All prospective employees must pass a background check.
  • Most work tasks are performed indoors.
  • Temperature is moderate and controlled by building environmental systems.
  • Must be able to sit/stand for up to eight hours per day.
Qualifications
  • Minimum of a Bachelor’s Degree.
  • Must have international experience from work or studies.
  • At least 2-4 years of overall experience in the education field, preferably in international education.
  • Excellent track record in problem resolution.
  • Excellent interpersonal, organizational, analytical, written and oral communication skills.
  • Significant skills in Microsoft Office Suite.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • Additional language fluency is a plus.
  • Personal qualities of integrity and credibility.
  • Relevant direct sales and customer servicing experience in education or related field an added plus.
EOE//M/F/D/V

TO APPLY
Attach your resume, on or offline and submit to: HR@educatius.org

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